STYLEVAULT LLC is committed to providing customers with a satisfying shopping experience for men’s apparel and accessories. If you receive a product with quality issues, an incorrect item, or other circumstances that qualify for return, you can apply for a return or refund according to the following policy.
- Return Period
Customers can submit a return request within 30 days of receiving the product. Return requests after 30 days may not be accepted unless otherwise stipulated by applicable law.
Before applying for a return, please contact us via customer service email and provide the order number, product name, and reason for return. Items returned without confirmation may not be processed promptly.
- Return Conditions
Returned men’s apparel and accessories should be in unused, unwashed, and unworn condition, and should retain their original packaging, tags, and related accessories as much as possible.
If the product has quality issues, you received the wrong item, or the item is clearly inconsistent with your order, please contact customer service immediately and provide photos or other relevant information. After verification, we will provide a refund, exchange, or replacement service depending on the specific circumstances.
Product issues caused by personal use, washing, damage, or human error may not qualify for a refund.
- Return Address
Please contact customer service to confirm eligibility and the latest return address before returning the item. Do not send the item back without confirmation.
5940 MOONSTONE AVE
ALTA LOMA, CA 91701
If the return address changes, please use the latest address provided by customer service.
- Return Shipping Costs
If the return is due to product quality issues, receiving the wrong item, or an order processing error by STYLEVAULT LLC, we will cover reasonable return shipping costs after verification.
If the return is due to personal reasons, such as dislike of the item, incorrect size selection, or a change of purchase decision, return shipping costs are usually borne by the customer, unless otherwise stipulated by applicable law or the website.
- Refund Processing
Upon receiving the returned item, we will inspect its condition. Orders eligible for a refund will typically be processed within 3–7 business days.
Refunds will be returned to the original payment method. Actual arrival time may vary depending on the processing time of the bank, credit card company, or third-party payment institution.
- Partial Refund or Refund Refusal
If the returned item shows obvious signs of use, has been washed or worn, is damaged, is missing tags or accessories, or does not meet the return conditions stipulated in this policy, we may offer a partial refund or refuse a refund depending on the actual condition of the item.
- Not Receiving Refund
If you have received a refund confirmation but have not received payment within a reasonable time, please contact your bank or payment institution to confirm the transaction status. If the problem persists, please contact us, and we will assist in checking the refund record.
- Order Cancellation
To cancel an order, please contact us as soon as possible before the item enters the processing or delivery stage. Once an order has been shipped, it may not be directly cancelable; customers can apply for a return according to this policy.