STYLEVAULT LLC provides shipping services for men’s apparel and accessories to consumers in the United States. This shipping policy applies to all items purchased through this website and outlines order processing, shipping areas, logistics partners, and related shipping matters.
- Shipping Area
Currently, we primarily offer shipping services within the United States, including all contiguous states and some areas within the carrier’s service area. We do not currently offer shipping to the United Kingdom, Canada, or other international regions. Specific delivery addresses will be displayed on the checkout page.
- Order Processing Time
After a customer completes their order and successfully makes payment, we typically require 1–3 business days to process order verification, picking, packing, and shipping. Weekends and U.S. public holidays are generally not included in order processing time.
Once the order is shipped, we will provide order tracking information to the customer based on available logistics services.
- Delivery Time
Standard shipping within the United States is estimated to take 3–7 business days. Actual delivery time may vary depending on the delivery address, weather, holidays, peak shipping seasons, and carrier operations.
The delivery times displayed on the website are estimated times and do not guarantee delivery on the specified date for all orders.
- Logistics and Delivery Partners
To fulfill orders within the United States, we may use professional third-party logistics and delivery services, including USPS, UPS, FedEx, and DHL.
The specific carrier will be determined based on the order address, product type, package condition, and actual logistics arrangements. After the order is handed over to the carrier, some delays during transit may be affected by carrier operations, weather, or other uncontrollable factors.
- Shipping Fees
Applicable shipping fees will be clearly displayed on the checkout page. If the order qualifies for the website’s current free shipping terms, the customer will not need to pay the standard shipping fee. Any applicable additional shipping fees will be displayed before payment.
- Shipping Address
Customers should provide accurate and complete name, street address, city, state, and ZIP code when placing an order.
If the order has not yet shipped, customers can contact us to request an address change. Once the order enters the shipping process, we cannot guarantee that the shipping address can be successfully changed.
Additional charges may apply due to incorrect or incomplete addresses provided by the customer resulting in failed deliveries, returned packages, or re-delivery.
- Logistics Tracking
After your order is shipped, you can check its delivery status using the logistics tracking information we provide. If the tracking information is not updated immediately, please wait for the carrier’s system to synchronize.
If you have not received your package after the estimated delivery time, please contact customer service promptly. We will assist you in investigating based on the logistics tracking records.
- Package Damage or Loss
If you receive a package that is visibly damaged, please retain the outer packaging and the goods, and contact us as soon as possible, providing the order number and relevant photos.
If the carrier confirms that the package was lost during transit, we will assist you in processing replacements or refunds based on the order details, the carrier’s investigation results, and applicable policies.
- Force Majeure
Severe weather, natural disasters, public events, traffic disruptions, carrier strikes, logistics system failures, peak holiday delivery periods, or other circumstances beyond the reasonable control of STYLEVAULT LLC may cause order delays.
In such cases, we will do our best to assist customers in checking their order status, but we cannot guarantee a specific delivery date.